Write to Us
A question about a size, a shade or an order? Our concierge reads every message personally.
Reply within 24 business hours
Mon–Fri · 48 h at weekends
Leave us a message
Frequently asked questions
The answer may already be here.
When will my order arrive?
Orders are prepared within 1–3 business days, then delivered within 5–10 business days in Europe (10–20 elsewhere). A tracking number is emailed to you as soon as your parcel ships.
Shipping policyIs delivery free?
Yes, from €200 of purchases. Below that, shipping costs are calculated at checkout according to your destination.
Can I return a piece?
Yes: you have 30 days from delivery to change your mind, for unworn pieces with their tags. Email us your order number and we will send you the return address; refund within 14 days of receipt. For hygiene reasons, masks, bonnets and hair accessories cannot be returned once opened.
Refund policyMy parcel arrived damaged
Write to us within 48 hours with a few photos: we will replace the piece free of charge or refund you in full.
How do I care for silk?
By hand in cool water with a pH-neutral detergent, or on a cold delicates cycle in a mesh bag for pillowcases, masks and scrunchies. Dry flat, away from the sun, never in the dryer.
Read the full care guideThe boutique
